FastFoto FF-680W - Blown Highlights / Loss of Shadow Detail

We are aware of a software issue that has affected the Epson FastFoto FF-680W when using some language versions. The issue affected image quality when scanning photos (blown highlights and loss of shadow detail).

This software issue has been rectified with an update. Users can update their software via the Epson Software Updater.


Image 1: Correct scan. Highlight and shadow detail remains. Image 2: Poor image quality. Blown highlights (2) and loss of shadow detail (1).

When scanning photos, please use the Epson FastFoto software and ensure that the photos are placed facing up.

When scanning documents, please use SmartScan ensuring that the documents are placed facing down.

Q&A

Why is my FastFoto FF-680W scanner producing poor quality scans?

There was an issue with the FastFoto FF-680W software when using some language versions. This issue can be rectified via Epson Software Updater and running a software update. Epson Software Updater may/should already be installed on your computer from the original product setup. If not, you can update by visiting www.epson.sn.

I bought a FastFoto FF-680W scanner and now hear there is an issue with it. What is the issue and what should I do?

A software issue has affected the Epson FastFoto FF-680W when using some language versions. This software issue has been rectified and products can be updated via a simple software update that can be completed using Epson Software Updater. Epson Software Updater may already be installed on your computer from the original product setup. If not, you can update by visiting www.epson.sn.

Do I have to run this update myself?

Running the software update yourself is the fastest way to rectify the issue. If your computer does not alert you to update your software, then please use Epson Software Updater. Epson Software Updater may/should already be installed on your computer from the original product setup. If not, you can update by visiting www.epson.sn.

Is this issue likely to be followed by other software issues?

No, this issue has been identified and rectified. It only affected certain language versions and has been addressed.

Does Epson have an issue with quality control?

No, this is an isolated issue that was identified by our engineers and has been rectified.